It is a pleasure having CTA as our Letting Agent. They're professional and friendly. As tenants, our expectations are always met. When a repair is needed, it's always carried out promptly. We won't forget anytime soon the day when the oven broke down on a Saturday evening. We reported it expecting it to be fixed on Tuesday or Monday at the earliest. To our surprise, an engineer turned up on Sunday morning and fixed it. We've never seen such a turnaround with any other letting agent!
I have lived in a property let by Fiona and her team at Cleanturnaround for almost 5 years now. During this time, nothing has been too much trouble for them. The property was let in immaculate condition so there have been minimal maintenance issues however anytime I have had to contact Fiona I have always received a quick resolve to my issue – even when my shower broke on a bank holiday! I feel confident that all landlord requirements are adhered to such as water and gas testing and am also reassured to know that my deposit is being kept safe in a regulated cheme. I would not hesitate to recommend Fiona and Cleanturnaround to anyone looking for a professional, approachable landlord and letting agent.
I have lived in a number of rented properties with different letting agents but none of them have the same professional approach as CTA, they provide the personal touches that show they care about tenant and landlord. I have lived in my current property for 4 years while CTA have been managing it and always had a very good relationship. They are always quick to sort out any maintenance related problems and very helpful with friendly staff, I would highly recommend.